Your Satisfaction is Our Priority
At S7 Wellness, we are committed to providing you with high-quality herbal health products. If for any reason you are not completely satisfied with your purchase, we have a straightforward refund and returns policy to ensure your satisfaction.
Returns Policy
1. Eligibility for Returns:
- You may return products within 30 days of receipt if they are unused, unopened, and in their original packaging.
- Products that are damaged or defective upon arrival can be returned within 30 days of receipt.
- Products purchased with special offers or discounts may have specific return conditions. Please check the terms associated with your order.
2. How to Return a Product:
- Contact our customer support team at 09116192538 to initiate a return request. Provide your order number and reason for the return.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Pack the item securely in its original packaging, including all accessories, and attach the RMA number to the package.
- Ship the package to the address provided in the return instructions.
3. Return Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the package is returned safely.
Refunds Policy
1. Refund Processing:
- Once we receive and inspect the returned item, we will process your refund. You will be notified via email once your refund has been processed.
- Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
2. Partial Refunds:
- In certain cases, such as if the returned product is not in its original condition, a partial refund may be issued. This will be communicated to you before processing.
Exchanges
Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used or opened.
- Products purchased more than 30 days ago.
- Special order or custom items.
Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team. We’re here to help and ensure that your experience with S7 Wellness is positive.
Contact Us:
- Phone: 09116192538
Thank you for shopping with S7 Wellness. We appreciate your business and are committed to providing you with the best products and customer service.